Comments on: IX Web Hosting – Terrible Customer Service? – Part 2

By: evilix

evilix — Tue, 10 Jan 2012 10:43:44 +0000

IX Web Hosting is a very not bad but evil hosting. They are very unhonest and if you

want to break your business stay with them. The downtimes are many, everyday and the

attention you get is like the chicks to the foxes. The maximum you get are pattern

robots answers.

You find in the web hundreds of complaints against them, but they spend much money in

paid fake pages that recommend them.
Why is not this millions invested in the quality of their services?

Evilix – January, 10, 2012

By: Jim Guy

Jim Guy — Tue, 26 Jul 2011 09:02:42 +0000

Ya if your hosting company cant provide some form of security(and it is reasonable to think they cant) then websites really should be required to get a security audit which should highlight any vulnerabilities, http://www.websafe.ie was a good free/paid offer but there are other more enterprise products.

By: siraj khan

siraj khan — Wed, 22 Sep 2010 05:04:05 +0000

Ohh my god,

for past 2 year i makes website through open source, i m not a coder or programme, every time they suspended my a/c, i think it is my mistake & how ix give me security to hacking, if i don’t know how to prevent scam,

But now i know after reading people who hosted site at ix & also programmer too, that it was big mistake by ix.

well, once i able to learn programming & ix appear that time, certainly hack them till 2 year continuously & till they shut off the operation.

deleted my valuable data & info i collect in 2 years.

I think hackers behind it also affcted by their services & ge revenge

By: Alex

Alex — Mon, 19 Apr 2010 22:06:21 +0000

IX Web is what one gets for cheap end hosting, the server is relatively slow, and they are hacked often, of the websites I host with them the hack is always from webshell ( 127.0.0.1 ) so blame does lie with them on that count. ( And yes they never admit to it, same cr@p is given, trojan, keylogger etc. ) Fine for sites you check regularly wouldn’t host a site with them unless you are checking for changes via ftp at least once a week, as you will eventually get hacked by there own server. ( This problem is not unique to IX and have encountered before on 2 other hosts I have used. )

My verdict fine for beginners and single sites, multiple site hosting I would look elsewhere.

By: DEE

DEE — Tue, 09 Feb 2010 07:03:15 +0000

Oh, and speed of upload and file manager is ridiculously slow.

By: DEE

DEE — Tue, 09 Feb 2010 06:48:52 +0000

Just wanted to add my two bob’sworth. I switched over to another host when my FTP pw was compromised. Of course, as with everyone else, it was MY FAULT. Needed a more difficult password, change it regularly. I had my suspicions. So get this: After switching hosts andbasically abandoning my IX account, I get an email yesterday advising my FTP pw was again compromised. It’s just weird, because I’m not using the account at all.

By: Nightrider

Nightrider — Wed, 01 Apr 2009 18:57:14 +0000

One of the nice things about IX servers is that there is no limit to the number of simultaneous connections to the server. Since I use SmartFtp to access the server, I can increase the number of workers uploading/downloading from the site, which greatly decreases the transfer times. Most hosts only allow up to 4 simultaneous connections at once, so this is an instance where IX excels over most other shared hosts that I deal with…

By: Erik

Erik — Wed, 01 Apr 2009 12:53:34 +0000

What are people seeing as far as FTP transfer speeds? Both down and up are much slower than I’ve experienced with other hosts.

Also, while all of my sites mysteriously had those *.php files in their root one day, I have not seen any ill effect on my sites. This may be because I’m on a Windows server (all of my sites are either .NET or static HTML).

I’ve been looking around in case I need to jump ship, and the best I’ve found (for us on the Microsoft side of the pond anyway) is Arvixe Web Hosting (http://www.arvixe.com). Anyone had any experience with them? They seem quite good – but I guess that’s what I thought of IX.

Erik

By: Nightrider

Nightrider — Wed, 01 Apr 2009 03:19:55 +0000

Jade, I offer tech support to hundreds of sites hosted with many different hosts. As a result, I am often asked to help whenever someone’s site gets hacked. This past year, all the attacks that I have helped to clean up seem to have been exclusively on IX Webhosting sites. I don’t know if this is a disgruntled employee or someone who has found a way to gain easy access to insecure IX servers or what, but it sure seems to be an IX problem either way…

Lately, I have been getting better service from IX Tech Support. Perhaps they have realized that I won’t tolerate their endless excuses and apologies and have decided the only way to get me off of their back is to actually fix something instead of passing the blame. My site seems to be running a lot more stable this last few weeks, knock on wood…

I have found ONE great techie employed at IX Webhosting named Arthur Riskal. If you are unfortunate enough to have to contact IX Tech support, hopefully Arthur Riskal will be the one who happens to help you. He solved several IX related problems on my site that all other IX support staff continued to try to blame on my code. Arthur went above and beyond the call of duty to uncover and fix these long term problems. Right now, he is the only Techie at IX Webhosting that I trust to really help out…

By: Brent Crouch

Brent Crouch — Tue, 31 Mar 2009 14:22:19 +0000

Jade – It is an IX Web issue. They have admitted as much. Your individual case may have been caused by a virus on your computer, but the hundreds of people reporting a problem with IX are due to problems with IX servers.