Comments on: IX Web Hosting – Packed My Bags And Got The Heck Out Of Dodge – Part 3

By: Brent Crouch

Brent Crouch — Tue, 31 Mar 2009 14:23:36 +0000

I’m still amazed they haven’t fixed the security problem on their server.

By: Jonathan

Jonathan — Thu, 26 Mar 2009 06:54:32 +0000

I have recently been effected by a js injection through a file uploaded to a folder in an ix account, this file sat for over a month then was launched. It may have been through a vulnerability in wordpress via themes. I am not sure and logs of course do not date back as far as 30 days so we may never know how my account was accessed, ie; through another account on the same box etc…

IX senior programming staff is very helpful. All you need to do is call, tell the guy on the phone he does not know-jack-shit about the issue and ask for higher level support, either that or email and request it be fwd to same dept. There are 20-30 people there to help in the programming dept. They have visited my account for 5 days consecutive to run cleaning scripts and investigate where it is coming from. I have 20+ sites that were effected.

They seem to care far more now than last year during the htaccess injection.

I will stay with them if they get their heads together fast…

By: Brent Crouch

Brent Crouch — Fri, 30 Jan 2009 16:24:09 +0000

I feel sorry for them. It sounds like they need to hire someone qualified to take care of this problem. I’m glad to hear they finally admitted it, but hate they lied about it for so long.

If you are running lots of sites, I recommend a VPS from Servint.net

By: Theo

Theo — Thu, 29 Jan 2009 18:25:57 +0000

I too have had the same experiences with IXWebhosting and have moved most of my domains to a new host. I am tired of the lies and deception. My sites were hacked and they blamed me for their problem. In fact, they sent out a letter a while back indicating that they had an internal virus problem that hacked the htaccess files, but assured us that it had been resolved. Unfortunately the problems continue. Caveat emptor!

By: Chris

Chris — Fri, 09 Jan 2009 06:06:29 +0000

1/8/09 This is still happening at IX. I help a small non-profit with their website and just spent several hours taking care of an .htaaccess file redirecting the site to spyware. As of 1/7/09 they still have 100,000 of 283,000 websites infected. BUT REMEMBER IT’S THE USERS FAULT NOT THEIRS!!

By: crystal

crystal — Thu, 08 Jan 2009 03:01:34 +0000

yeah, I ran for the border too. Third hack in 3 months. SHEEESSHHHH. They told me it was me EVERYTIME.

.. jerks

By: Brent Crouch

Brent Crouch — Fri, 12 Dec 2008 02:04:29 +0000

Amazing how the IX ordeal still isn’t solved. This could be the end of IX as one of the top hosting companies.

By: Paul

Paul — Thu, 11 Dec 2008 17:45:46 +0000

And another happy IX web customer shares her ordeal
http://ixwebhostwarning.wordpress.com/

By: Paul

Paul — Wed, 10 Dec 2008 21:38:57 +0000

Today I filed a complaint with the BBB ( Better Business Bureaus )

I stronly advise everyone suffering from the IX web hosting incompetence, lies and deceit to file an official complaint, and try and get some kind of compensation for your grief.

You can file a complaint at

https://odr.bbb.org/odrweb/public/GetStarted.aspx

Let’s hope IX webhosting can finally get there act together, and start respecting their honest customers.

By: dale

dale — Mon, 08 Dec 2008 20:55:37 +0000

Hey Mate, I moved around the same time as you for the exact same reason. I got tired of continual injection hacks and the complete waste of time to restore my domains afterwards. I’ve gone to HostMonster and, so far, so good.

cheers
dale