I purchased a 63â€ť Samsung Plasma Television model #PN63C550 from the hhgregg Madison Tennessee location on February 5, 2011 of last year.
The television has worked flawlessly until January 17, 2011. I used the television on January 16th and didn't notice any issues. I returned the next morning to find the screen was cracked. Since I was the last person to use the television and there had been no one else in the room that it is kept, I was perplexed as to what could have caused this issue.
I returned to hhgregg and asked the manager on duty if he was aware of any issues where the screen on a Samsung plasma could crack without being touched. He told me he was aware of an issue with some Samsung's overheating which resulted in a cracked screen. He advised me to contact Samsung and informed me they would send a technician to my home that could determine if the crack was a result of this failure.
My wife Priscilla contacted Samsung on January 20, 2011 and filed a warranty claim. We were instructed to take pictures of all sides of the television and email them to Samsung. A few weeks later, Samsung informed us they would not cover the cracked screen because the television was no longer under warranty. My wife informed them the television was under warranty when the failure happened and when the issue was first reported to Samsung. The Samsung representative requested a copy of the purchase receipt proving the item was under warranty. The hhgregg receipt was promptly sent.
A week later, we heard from Samsung a second time. This time they were stating they would not cover the television because they had determined the cause of the failure was physical damage.
I returned back to the hhgregg store to speak to the manager. The manager gave me a number to hhgregg's vendor support and insisted that hhgregg would make Samsung live up the their warranty. I called hhgregg vendor support the following day. Samsung responded that once they had made a decision regarding a failure, they would not review it a second time. When asked if they would at least send a technician to my home to verify the crack was internal and not a result of physical damage, they stated they would send a technician at my expense, but there would be no reason to do so. They would not review my claim since they had already made a decision.
I spoke to someone at hhgregg's corporate office on February 29th and was told they were filing to have Samsung replace the television. I was told I would hear from someone by phone within 24 â€“ 48 hours. So far, I have not been contacted by anyone.
In the meantime, I've researched this issue on line. At the website Cnet forums alone, there are 9,940 posts with the words â€śsamsung cracked screenâ€ť. One particular thread on this forum is 17 pages long and is full of stories very similar in nature to mine. The Better Business Bureau shows 2,697 complaints with Samsung. The overwhelming majority are for warranty and product issues. It's very clear to me there is a manufacturing defect with their plasma screens.
Get Your Television Replaced Even If Denied By Samsung
My plans are to take hhgregg and Samsung to small claims court to recoup the cost of my television.Â The problem is I really have no proof that what others write on the internet is true.Â I doubt very seriously a judge would allow me to submit forum posts by anonymous users as evidence.
However, if all of us that have experienced this problem would join together and provide each other with a notarized affidavit stating our case, I believe that would be allowed as evidence.Â Matter of fact, if our group were to grow large enough, there may be no need to use the court system at all.Â There is a good possibility Samsung will take care of these problems once we join together.
Share Your Notarized Affidavit and Get Access To The Entire List
I will be positing my affidavit later this week. It will not be the signed or notarized copy. I will provide that copy and a copy of all other affidavits in my possession to anyone that will submit a copy of their affidavit to me and agree that I can share their affidavit with the rest of the group.
If you have any questions or comments, please leave them below. Let's get this ball rolling!
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