IX Web Hosting - Packed My Bags And Got The Heck Out Of Dodge - Part 3
If you haven’t read part 2 of this post, use the link below.
IX Web Hosting - Terrible Customer Service? - Part 2
A few days ago, I completed migrating all my sites from IX Webhosting to Host Gator. I left a support ticket with IX Webhosting pointing them to the multitude of forums where IX customer’s were all complaining of being hacked and asked if they wanted to change their position of accusing me for my site being hacked.
The next morning I got a call from a manager named Kenny. Kenny apologized for what happened and promised he would talk to the tech that told me my account would be suspended if I were hacked again. Kenny acknowledged these attacks were the result of some outdated php files on their servers.
I explained to Kenny that I had already left IX for another host and asked for a refund of my unused time. Kenny readily agreed and by that afternoon my credit card had been credited for my unused time at IX.
From the amount of forum posts, it seems clear that the problems at IX are not over. Customer’s are still complaining of having sites hacked and tier 1 of IX support continues to deny this is an IX problem.
I’m starting to doubt Kenny’s explanation that these hacks were the result of some outdated php files. If that were the case, wouldn’t you think the servers would be updated by now and the hacks would stop? Of course, that doesn’t appear to be the case.
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Tags: bad hosts, bad web hosting, ix web hosting, ix webhosting, web hosting, worst web host
Hey Mate, I moved around the same time as you for the exact same reason. I got tired of continual injection hacks and the complete waste of time to restore my domains afterwards. I’ve gone to HostMonster and, so far, so good.
cheers
dale
Today I filed a complaint with the BBB ( Better Business Bureaus )
I stronly advise everyone suffering from the IX web hosting incompetence, lies and deceit to file an official complaint, and try and get some kind of compensation for your grief.
You can file a complaint at
https://odr.bbb.org/odrweb/public/GetStarted.aspx
Let’s hope IX webhosting can finally get there act together, and start respecting their honest customers.
And another happy IX web customer shares her ordeal
http://ixwebhostwarning.wordpress.com/
Amazing how the IX ordeal still isn’t solved. This could be the end of IX as one of the top hosting companies.